Iowa Nurses Association Creates 24/7 Warmline to Help Nurses Mental Health During COVID-19

A new Nurse to Nurse support line is now available to all nurses across the state -- a place for nurses to talk to other nurses as the COVID-19 pandemic continues.
Nurses Train for the Front lines
Nurses Train for the Front lines(Janay Reece/KYOU)
Published: May. 11, 2020 at 7:54 PM CDT
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OTTUMWA, Iowa (KYOU) - The Iowa Nurses Association has a new Nurse to Nurse support line available to all nurses across the state. INA’s purpose for the warm line is to connect, support, and advocate for nurses in Iowa.

The Nurse to Nurse warmline provides peer support and simply provide a listening ear for nurses in need.

Lisa Caffery has been a register nurse for 40 years and now works in Eastern Iowa.

She says the warm line is a resource created by the INA’s COVID-19 Task Force and focuses on providing support for nurses’ mental health and well-being during the coronavirus pandemic.

Caffery says there have been a lot of changes to their day-to-day jobs that they never thought would happen--- like no guest policies, extremely long hours, and the fear of bringing a virus home to your family.

“The warm line is just nurses talking to nurses, so it would be like talking to you friend but this is a friend that could understand a little bit more from the nurses perspective of what you’re experiencing at work on a day-to-day basis,” Caffery said. “So these are all volunteer nurses and mostly their role is to listen so that person on the other end has some body that they can safely and confidentially talk too and that person on the other end is just listening.”

Caffery adds no one really knows what to do during this time, except be there for each other during this time.

She says the warm line is free for all Iowa nurses and is safe place to just talk.

“You know it is just easier sometimes to just talk to another nurse than it is to talk to your spouse,” Caffery said. “Because unless they’re a nurse, they do not understand our day-to-day activities so it just gives that nurse who maybe needs to talk about something for a brief period of time just sometime be there to listen there is no judgement, it’s just someone there to listen and offer support where they can.”

The warm line will be staffed by volunteer nurses and is not to provide medical or legal advice.

No appointment necessary to call, just dial (515) 650-2295.

The Nurse to Nurse line is an additional measure included in INA’s resources focused on the mental and emotional health of individuals in the profession. Multiple tools, information, and resources have been made available through the association’s website. There are also regularly scheduled webinars and virtual meetings through the site.

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