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U.S. Cellular addresses string of robocalls made to Iowa customers

US Cellular gives tips to victims of robocalls
US Cellular gives tips to victims of robocalls(source: KYOU)
Published: Dec. 5, 2020 at 9:02 AM CST
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OTTUMWA, Iowa (KYOU) -

Update:

Following a series of robocalls made to Iowans throughout the week U.S. Cellular is releasing a statement to KYOU on how they are correcting the issue.

The statement reads: “We are aware of a recent increase in robocalls to some of our customers in southern Iowa. These calls involve a one-ring scam in which the device rings only once in the hopes that the victim will call the number back, thereby incurring premium toll charges. Through our network blocking solution provided to customers automatically and at no charge, highly fraudulent robocalls like these are blocked before ever reaching customers on our VoLTE network. However, we know that scammers and spammers are constantly evolving, and as we continuously monitor potential spam calls coming into our network or are notified of new scams or specific fraudulent numbers, we are adding them to our database and blocking them going forward. Customers can help us add these suspect numbers quickly by filing a report at reportarobocall.com. If customers do receive these one-ring calls, we strongly encourage them not to call the number back. We will continue to enhance the tools and solutions we offer to keep our customers protected. For an extra level of security, we encourage all our customers to download our free Call Guardian app, available for both Android and iOS devices. It provides potential spam call identification based on known offenders and allows users to create a personal spam list.”

Original Story: In the past couple of days, cell phone owners have taken their frustrations to social media to discuss the large volume of calls they’ve been receiving from unknown numbers. One Ottumwa resident, Kayla Davidson, says her phone has been ringing nonstop since late Thursday afternoon saying “Between 4:40 PM and 7 PM, I’ve received 60 or more calls” and out of all those calls, she only answered twice adding, “Both times that I answered it was a foreign person that spoke a different language so I had no idea what the call was about.”

Most of these calls are happening to U.S. Cellular and Verizon Wireless customers. They also shared tips from the FCC on what you can do to help stop those unwanted calls like, don’t answer unknown numbers, if you do hang up immediately. Local numbers aren’t always local callers.

Never give out personal information like social security numbers, account numbers, maiden names, or passwords.

And reach out to your phone company about call blocking tools.

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